Terms of Service

DistillDoc is a software tool that uses artificial intelligence to produce a plain English summary of documents you upload. The summary highlights key terms, obligations, deadlines, fees, and clauses the AI identifies as noteworthy.

DistillDoc is a software tool only. We do not review documents ourselves, provide professional advice of any kind, or have any involvement in any decision you make based on a summary.

You must be at least 18 years old to use the Service. By submitting a document and completing payment, you confirm that you have read, understood, and agree to these Terms. If you do not agree, do not use the Service.

We may update these Terms at any time. The effective date above will reflect any changes. Continued use of the Service after an update constitutes acceptance of the revised Terms.

• You must have the right to upload the document. Only upload documents you own or are authorized to share for analysis.
• Do not upload documents containing sensitive personal data of third parties (such as Social Security numbers, financial account numbers, or health information) without those parties’ consent.
• You are responsible for any action you take based on a summary. DistillDoc provides a starting point for review, not a complete or authoritative analysis.
• You must provide a valid email address when submitting a document. This is used to deliver your summary and process any refund request.

You may not use the Service to:

• Upload documents you do not have the right to share
• Upload content that is illegal, fraudulent, or designed to harm others
• Attempt to reverse-engineer, scrape, circumvent, or abuse the Service or its AI systems
• Resell, redistribute, or commercially exploit summaries produced by the Service without our written permission
• Submit false information, including false refund requests or fraudulent chargeback claims
• Interfere with the Service’s infrastructure, security, or availability

We reserve the right to refuse service, cancel analyses in progress, or deny refund requests where we detect abuse or violations of these Terms.

DistillDoc Vault is an optional account for saving contract analyses you paid $4.99 to receive. Creating an account is free. The vault does not include free document analysis. Vault Pro is a separate $9 USD/month subscription for renewal reminder emails and manual renewal date tracking.

You are responsible for the accuracy of metadata you save in your vault and for keeping your login credentials secure. You may delete individual contracts or close your account by contacting us.

One-off analysis: The fee is $4.99 USD per document analysis, charged at the time of submission. No account is required. Each analysis is a one-time purchase.

Vault Pro: Billed monthly at $9 USD through Stripe Checkout. You may cancel anytime from your account page or the Stripe billing portal; Pro features remain active through the end of the paid billing period.

All payments are processed by Stripe. DistillDoc does not store your payment card information.

Refund guarantee: If you are not satisfied with your summary, you may request a full refund within 30 days of purchase using the refund link in your summary email. Refunds are issued to the original payment method and processed within 5–10 business days.

Refunds are limited to one per email address. We reserve the right to deny refund requests where we detect abuse, such as repeated refund requests across multiple purchases. If we discontinue the Service within 30 days of your purchase and you have not yet received your summary, you are entitled to a full refund.

Initiating a chargeback with your card issuer before contacting us may result in your email address being blocked from future use of the Service while the dispute is under review.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key data handling practices:

• One-off analysis PDFs: Uploaded documents for paid analysis are permanently deleted within 60 seconds of completion. We do not retain the original file.
• Vault uploads: PDFs uploaded only to extract metadata for your vault are deleted immediately after text extraction — typically within seconds. We store the structured metadata and summary, not the original file.
• Vault data: If you create an account, we retain contract metadata, summaries, and chat history in your private vault until you delete them or request account deletion.
• Share links: Anonymous one-off summaries remain accessible via your unique share link unless you request deletion.
• Email: Vault accounts use your email for login and renewal reminders. One-off analyses store a hashed version of your email for refund eligibility only.

You retain all rights to documents you upload. By uploading a document, you grant us a limited, non-exclusive license to process it solely for the purpose of producing your summary. We do not use your documents to train AI models.

The summary we produce is provided to you for your personal use. We do not claim ownership of the content of your summary.

DistillDoc, its name, logo, and visual design are our intellectual property. Do not reproduce, redistribute, or use them without our written permission.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT SUMMARIES ARE ACCURATE, COMPLETE, ERROR-FREE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. AI-GENERATED OUTPUT CAN CONTAIN ERRORS, OMISSIONS, OR MISINTERPRETATIONS. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR FREE OF HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE — INCLUDING DAMAGES FROM DECISIONS MADE BASED ON A SUMMARY, LOSS OF DATA, OR LOSS OF REVENUE — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claim arising from these Terms or your use of the Service is limited to the greater of (a) the amount you paid for the specific analysis giving rise to the claim ($4.99) or (b) the Vault Pro subscription fees you paid in the 12 months before the claim. Some jurisdictions do not allow certain liability limitations; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) documents you upload; (c) any action you take or decision you make based on a summary; or (d) your violation of any applicable law or third-party rights.

We make reasonable efforts to keep the Service available but do not guarantee uptime. We may modify, suspend, or discontinue the Service at any time. If we permanently discontinue the Service within 30 days of your purchase and your summary has not been delivered, you are entitled to a full refund.

We may refuse service or block an email address from future use if we determine that these Terms have been violated, including misuse of the refund policy or attempts to abuse the Service.

Sections that by their nature should survive termination — including Disclaimer of Warranties, Limitation of Liability, Indemnification, and Dispute Resolution — will continue to apply after your use of the Service ends.

Informal resolution first: If you have a dispute with us, email us and give us 30 days to resolve it. Most issues are resolved this way without any formal process.

These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to conflict of law principles. If informal resolution does not resolve a dispute, any legal claim will be handled exclusively in the state or federal courts located in Massachusetts. Both parties consent to that jurisdiction.

If you access the Service from outside the United States, you do so at your own initiative and are responsible for compliance with applicable local laws.

YOU AGREE TO BRING ANY DISPUTE INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION AGAINST US.